De-sta-co INDEX DRIVES GENERAL SERVICE MANUAL Manuel d'utilisateur télécharger pdf (Page 17)

How to Return Equipment for Repair

Please contact the IMC Repair Department in Wheeling, Illinois at (847) 459-5200 for a "Return

Material Authorization" Number (RMA#).

The following information is required of a unit for repair, conversion or warranty.

1. Purchase order number

2. Customer name

3. Customer billing address

4. Customer shipping address

5. Person to contact, upon inspection, with delivery and price.

6. Telephone number

7. Model number (located on name plate)

8. Serial number (located on name plate)

9. Description of defects, problems or circumstances.

IMC Repair Department will assess repairs by phone and estimate inspection fees or repair costs.

Non-warranty inspection fees will vary depending on the size of the unit and optional equipment

mounted. These fees apply only if customer decides not to repair or replace subject unit.

Please return IMC equipment only (remove sprockets, pulleys, etc). This will reduce the amount of

disassembly time (saving labor costs) and will provide faster evaluation for quoting price and

delivery of repair or conversion.

Pack unit to protect it from weather or damage during shipping. Place the (RMA#) on the outside

of the packaging for prompt service.

Ship Warranty units via surface freight collect.

Ship Non-Warranty units to IMC transportation prepaid. IMC will not accept collect shipments on

non-warranty repairs

Ship to:

INDUSTRIAL MOTION CONTROL, LLC

1444 South Wolf Road

Wheeling, Illinois 60090 - USA

Tel: 847-459-5200

Fax: 847-459-3064

Toll Free: 800-645-5207

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De-sta-co INDEX DRIVES GENERAL SERVICE MANUAL Manuel d'utilisateur Page 17